Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through the Services, including our website, applications, and related tools.

It does not apply to third-party services, trading venues, or platforms that you may access through Polyaxis. Those services are governed by their own privacy policies.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Services.

2.1 Information You Provide

Depending on how you use the Services, this may include:

• account information (such as email address or username)
• authentication credentials
• wallet addresses or public blockchain identifiers
• subscription and billing information (processed by third-party payment providers)
• communications with us (support requests, feedback)

We do not collect private keys or have access to your funds.

2.2 Information Collected Automatically

When you use the Services, we may automatically collect:

• IP address
• device and browser information
• operating system and application version
• usage data (features used, timestamps, interactions)
• log files, error reports, and performance data

This information helps us operate, secure, and improve the Services.

3. How We Use Information

We use collected information to:

• provide and operate the Services
• authenticate users and manage accounts
• process subscriptions and payments
• maintain security and prevent misuse
• monitor performance and debug issues
• improve and develop features
• communicate with users about the Services
• comply with legal obligations

We do not use your information to provide investment or trading advice.

4. Automation, Trading Data, and Strategies

Polyaxis may process information related to user-defined strategies, automated trading rules, and Orders solely to provide the Services.

This information:

• is used to execute user-defined instructions
• may be accessed internally for debugging, support, security, and improvement
• is not used to make decisions on your behalf

We do not evaluate, approve, or intervene in trading strategies.

5. Sharing and Disclosure of Information

We may share information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• hosting and infrastructure
• analytics and monitoring
• customer support
• payment processing

These providers are authorized to use information only as necessary to provide services to us.

5.2 Trading Venues and Third-Party Services

When you connect to a Trading Venue or Third-Party Service, information may be shared as necessary to enable functionality. Polyaxis does not control how third parties handle your information.

5.3 Legal and Regulatory Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request.

5.4 Business Transfers

If Polyaxis is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on the type of information and applicable requirements.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information.

However, no system is completely secure. You acknowledge that information is provided at your own risk.

8. International Data Transfers

Polyaxis is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions.

Where required, we implement appropriate safeguards for cross-border data transfers.

9. Your Rights and Choices

Depending on your location, you may have rights to:

• access personal information
• correct inaccurate information
• request deletion of information
• object to or restrict certain processing

Requests may be subject to legal and operational limitations.

To exercise applicable rights, contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request access to or deletion of personal information.

Polyaxis does not sell personal information as defined under California law.

11. European Users

If you are located in the European Economic Area or the United Kingdom, processing of personal data is based on:

• performance of a contract
• compliance with legal obligations
• legitimate interests, such as operating and improving the Services

You may have additional rights under applicable data protection laws.

12. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective upon posting or notice.

Continued use of the Services after an update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at: